[Satnews] Kratos Networks and The World Teleport Association (WTA) are set to present a new, one hour webcast entitled "5 Ways to Deliver Quality of Service for Your Customers – Faster and Smarter" on Tuesday, November 10, @ 2:00 p.m. ET, 11:00 a.m. PT.
As a service provider, how do you predict service issues ahead of time to avoid frustrated customers and steep SLA penalties? Wouldn't it be great to know well in advance, when equipment is about to fail, satellite bandwidth is quickly reaching capacity or storage space is unexpectedly running out?
Find out how a Service Quality Management (SQM) approach can help you predict and resolve service issues to keep revenue streams flowing and SLAs intact. Also, hear how an SQM approach can help your organization:
- Prioritize customer service issues based on the greatest impact on the bottom line
- Implement intelligent service rules to reduce MTTR
- Minimize disruptions to high value customer services
- Reduce costly SLA violations in highest profit services
The speakers will be Robert Bell, Executive Director, World Teleport Association, and Jacob Blanc, Director of Solutions, Kratos.
If you are not available on the listed webinar date, go ahead and sign-up and you'll receive a link to the recording of this session — the registration infopage may be reached at this direct link…
