Thomas Fröhlich, CEO, speaks at WORK Microwave's Customer Experience Day 2016. L to R: Günter Prokoph (CTO), Thomas Fröhlich (CEO), Andreas Lermann (Director Sales & Marketing)
In celebration of 30 years of successful manufacturing of advanced satellite communications equipment WORK Microwave hosted a customer experience event at its Holzkirchen premises near Munich, Germany where they provided hands-on product demos, technology workshops, and entertainment for leading international operators, systems integrators, and public service providers in the satcom, defense, navigation, and industrial process control industries.
Established in 1986, WORK Microwave's original strength was in creating clean clock sources. Since then, the company has expanded and now operates four divisions—Satellite Technologies, Navigation Simulators, Defence Electronics, and Sensors and Measurement.
Thomas Fröhlich, CEO of WORK Microwave said, "At WORK Microwave, customer satisfaction is our daily motivation, and it's a key reason why we've been successful over the last 30 years. Customer Experience Day was the perfect opportunity to commemorate our anniversary and gain insight into our customers' challenges. Maintaining a close relationship with customers drives our R&D and service efforts, leading to technology innovation, such as our new 500 Msps wideband demodulator, part of one of the first end-to-end wideband transmission and reception solutions."
Customer Experience Day gave industry leaders a chance to discuss emerging market trends as a wider community, take part in technical workshops, and enjoy an evening of traditional Bavarian entertainment.
Mohamed Al Faisal, business development director at Saudi NetLink added, "Customer Experience Day reemphasized our trust in WORK Microwave as one of the preeminent companies in the industry. Our satisfaction is based on their premium quality products, highly responsive support team, and strong commitment to partners and clients."
Frank Bourdin, RF engineering and operations manager at Eutelsat stated, "Eutelsat has been using WORK Microwave's standard converter equipment, including redundancy systems, for a number of years. Their team has unique knowledge in frequency techniques above the Ka-band, offering us increased flexibility, bandwidth, margins, and cost savings. Any support issues that arose were solved quickly and directly onsite — a testament to their impeccable customer service."