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Satnews Daily
April 4th, 2011

Iridium Communications Inc... Support Superset (SATCOM)

[SatNews] OpenPort customers now have a new program to call upon to assist them with their operations... Iridium Communications Inc. (Nasdaq:IRDM) has initiated the operational launch of its Global Service Program to support all customers of the Iridium OpenPort® broadband maritime satellite communication service, effective April 1st. The Iridium OpenPort Global Service Program will enable Iridium’s Customer Care team to dispatch 24/7 shipboard technical support at more than 50 ports around the world. Iridium is the first mobile satellite service provider to offer full-service support of this kind for any of its products. Imtech Marine, through its member Radio Holland, is the first service partner for the Iridium OpenPort Global Service Program. In addition to the establishment of its worldwide network of maritime service centers, as of January 1, 2011, Iridium is backing up its promise of service excellence by providing a five-year standard warranty for all new and existing Iridium OpenPort units.

Under the service agreement, Imtech Marine through Radio Holland is managing the program’s three regional service centers and technical support at more than 50 ports around the world, enabling Iridium to focus on delivering on its promise of network excellence and dependable communications. Iridium has shipped more than 3,500 Iridium OpenPort terminals for use on a wide range of vessels, including merchant fleets, government and navy vessels, fishing fleets and personal yachts.