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Satnews Daily
April 10th, 2019

Propellant Leak and a Second Anomaly Disrupting Intelsat 29e Service

Intelsat, S.A. (NYSE:I) is experiencing a service outage on their Intelsat 29e satellite which continues to affect maritime, aeronautical and wireless operator customers in the Latin America, Caribbean and North Atlantic regions. 

Artistic rendition of the Intelsat-29e satellite.

Late on April 7, the Intelsat 29e propulsion system experienced damage that caused a leak of the propellant on board the satellite resulting in a service disruption to customers on the satellite.  While working to restore the services, on April 9, the satellite experienced a second anomaly that caused a loss of communications to the satellite. 

Communication with the satellite has been intermittent. Intelsat continues to work with the satellite’s manufacturer, Boeing, on recovering communication.  The Intelsat customer-facing team is focused on migrating customer services from Intelsat 29e to other Intelsat satellites serving the region, as well as third party services.

Intelsat will not make a determination of financial impact until the conclusion of the recovery mission.