[Satnews] Bridge Technologies has launched Omega, a personalized expert support program designed to help customers achieve and maintain higher monitoring performance with their Bridge Technologies systems.
The Omega program is based around modules for Dedicated Expert Care, Automated Services and Recurring Events, and is structured to provide intensive support for customers by guaranteeing optimum system performance and continuity of knowledge for incoming engineering staff.
The full Omega program includes priority support, a dedicated expert care engineer; a 3-day consultancy to implement the customer’s choice of operational tasks; a lab staging area; remote access for updates and diagnosis; webex training and product update sessions; a maps service for dynamic geographical visualisation of the customer’s network; automated backups of critical configurations; automated health reports and system health widget; annual on-site workshop with expert engineer; and many other services.
“A sophisticated Bridge Technologies monitoring system is a powerful precision tool, and Omega helps customers get the absolute best from it for the whole life of the product,” said Simen Frostad, Chairman. “This is a re-engineering of the post-sales relationship into one that maintains continuing close contact between manufacturer and customer. With Omega, there’s a direct connection with a dedicated expert who knows everything about the customer’s configuration and can intervene remotely to resolve problems.”