[SatNews] Things just keep getting better for VT iDirect. VtiDirect Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), today announced the results from its 2010 Customer Satisfaction Survey, revealing an increase in the company’s consolidated customer satisfaction rating for the fifth straight year.

For 2010, ratings reached a record 97 percent in overall satisfaction with iDirect’s products and services, and exceeded 90 percent across many key categories including hardware, software, order fulfillment, sales staff, and culture and values. iDirect is a world leader in satellite-based IP communications technology.

iDirect conducts the survey annually with its global customer base to measure satisfaction on every aspect of the company’s operations: hardware, software, sales, services and technical support. Over the course of the survey’s five-year history, iDirect has consistently increased its overall satisfaction rating, as well as individual ratings in several areas. For 2010, the company set several new standards of excellence, including a 92.5 percent rating for hardware products; a 92.8 percent in installation services; and a 92.9 percent in culture and values. To view 2010’s full survey report, please visit.