[SatNews] With the ability to repair product locally, when needed, confidence in a company's product line increases.

NPO SvyazProekt (NPO SP) has signed a landmark deal with Newtec to become its first, third party, repair center for Russia, Ukraine, and other CIS countries. The agreement will cover all warranty and post-warranty repairs of Newtec equipment sold in the region. The contract recognizes NPO SP as an Authorized Repair Centre (ARC). The company will continue its role as a distributor of Newtec products, but will also handle all Newtec equipment in the region that requires attention. Up until this point, all Newtec equipment repairs were carried out at Newtec.s own production facility in Erpe-Mere, Belgium, or at regional repair services in Newtec Remote Support Centres (RSC). However, this presented a suboptimal solution for customers in different regions, where difficulties arose in logistics. Therefore, Newtec decided to seek partners to carry out .in-region. repairs and participate in the incident handling process.

In order to meet these requirements, Newtec has introduced a certification process for partners to ensure the highest standard of workmanship and product knowledge. After a rigorous selection and training process, NPO SP proved its ability to meet the strict criteria laid down by Newtec. The center will guarantee reduced turnaround time for repairs and will optimize the entire logistic process, as all repairs will be carried out in the region where they are used. Newtec now plans to extend its regional repair centre initiative and is actively looking for partners in other regions to further extend a comprehensive, reliable support infrastructure for Newtec products worldwide, with a first focus on South America and MENA.