Spacenet now offers different levels of customized support programs. The revised plans include cost effective options for customers who may not require “high touch” service and enhanced versions, offering higher levels of customer support and services. The new program leverages Spacenet’s SmartCare enterprise-grade network management services as well as its robust customer support SLAs and US-based customer call center to help customers monitor, manage and maintain their networks more effectively. Spacenet’s suite of network support services includes its Standard Network Support Program and two levels of its Enhanced Support Program – Silver and Gold. The services use commercial and proprietary tools as well as professional expertise to provide proactive analysis, monitoring and management.
Satnews Daily
February 23rd, 2009
Spacenet's Net Care Of The Smarter Variety
Spacenet now offers different levels of customized support programs. The revised plans include cost effective options for customers who may not require “high touch” service and enhanced versions, offering higher levels of customer support and services. The new program leverages Spacenet’s SmartCare enterprise-grade network management services as well as its robust customer support SLAs and US-based customer call center to help customers monitor, manage and maintain their networks more effectively. Spacenet’s suite of network support services includes its Standard Network Support Program and two levels of its Enhanced Support Program – Silver and Gold. The services use commercial and proprietary tools as well as professional expertise to provide proactive analysis, monitoring and management.