[SatNews] To successfully service client companies expeditiously calls for a more local concentration of services...

Harris CapRock Communications has further developed its FieldAccess™ communications solution with the opening of two service centers in Odessa and San Antonio, Texas, to enhance rapid, local service and support to clients’ land drilling operations. FieldAccess, Harris CapRock’s communication solution designed specifically to meet the needs of land drilling operations, meets customers’ requirements for quick VSAT orders, installations and rig moves by leveraging in-region field technicians. The service also enables predictable budgeting through flat-rate service plans and unlimited, contiguous U.S. long distance.

Since the launch of the solution in 2010, the company has identified significant needs of the land drilling market, including local manpower, readily available inventory and quick access to critical spares. To address these needs and better serve its clients, Harris CapRock has established two service centers in the most prominent land drilling areas in Texas – Odessa and San Antonio. The service centers will provide value and benefit for customers through quick installations and response times to service calls, rapid deployment of turnkey solutions upon order, expedited service restoration and reduced downtime. Capabilities of the service centers include local inventory of critical spares and the ability to restore service in a more timely manner, with the assistance of local field technicians. In many cases, service restoration can be accomplished remotely by Harris CapRock’s Network Operations Center (NOC), further minimizing downtime. centers to launch, Harris CapRock expects to open others as needed to meet the demands and growth of the industry.