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Satnews Daily
April 21st, 2010

CapRock Communications... An Entertaining Debut

CapRock Communications has launched their latest value-added service offering, Crew Infotainment. The fully managed solution supports remote employees across energy, maritime and government services industries.

By having a consolidated media console that integrates an almost limitless variety of electronic content, organizations with global operations can achieve increased employee retention, improved Health, Safety and Environment (HSE) standards compliance via distance training and reduced travel costs associated with on-site corporate training requirements. CapRock’s Crew Infotainment is a nexgen content distribution solution. Similar to the interface and menus found in hotel television systems, customers can quickly and easily access networked and on-demand content through an intuitive television graphical interface and remote control. The IP-based Crew Infotainment solution is scalable and modular by design to meet the unique requirements of CapRock’s diversified customer base and contains enhanced features and functionality not found in traditional analog solutions. Features include trick-play capabilities — pause, fast forward, rewind and seek — quick channel changing, closed caption options and interactive program guides for live TV. Customers can also leverage advantages over analog solutions such as improved remote troubleshooting capabilities and fewer equipment requirements — which reduce maintenance and operational costs — and the solution doesn’t require users to switch out equipment when a site moves into a new region. In addition, the on-demand content allows crew members to stay entertained and trained while en-route or outside of a satellite footprint.

CapRock secured its first crew infotainment contract with one of the largest offshore drilling contractors earlier this year. The service represents the latest addition to CapRock’s suite of crew welfare services which include prepaid crew calling cards, newspaper email service and on-demand wireless Internet service. “Our Crew Infotainment solution is the first of its kind for the markets we serve,” said CapRock Director of Product Management and Marketing, Rohit Chhabra. “We are one of the first licensed providers to offer video on demand content to the offshore energy market that allows customers to legally view digital content. Whether it’s for the crew onboard an offshore drilling vessel or cargo ship or even for personnel stationed at a remote camp, employees can now complete a mandatory safety training class, watch a movie in their downtime or record their favorite television show during working hours.”