March 16th, 2011
iDirect + Bentley Walker... NOC'ing Nicely (SATCOM)
VT iDirect, Inc. (iDirect), a company of VT Systems, Inc. (VT Systems), has announced that Bentley Walker Ltd., one of the largest VSAT network operators in Europe, has purchased iDirect’s SatManage network management system. SatManage is a highly sophisticated suite of web-based software modules that help operators automate, monitor and integrate large, hybrid networks with Network Operations Center (NOC)-based applications. In addition to the SatManage core module, Bentley Walker has also purchased the Customer Management and NOC Toolset modules.
By implementing SatManage to strengthen its core network operations, Bentley Walker is able to serve new high-profile markets such as international defense and large enterprises where customer engagement and Service Level Agreement (SLA) management are critical. Bentley Walker is taking advantage of SatManage’s Customer Management module, allowing it to create a fully customized Web-based portal through which it can share network performance data and management tools directly with customers. These value-added services help Bentley Walker increase customer retention and acquisition. The operator is also integrating SatManage with its billing system so it can communicate important business information to customers through the portal, such as account status and what service package they are operating on. By doing so, Bentley Walker can use SatManage as a central point of interaction with each customer and improve the overall efficiency of its operations.