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Telenor Extends Iridium Quality of Service Offer 

 

OSLO, Norway, March 14, 2007/Satnews Daily/ ― Telenor Satellite Services, a subsidiary of Telenor of Norway (Oslo Stock Exchange: TEL and Nasdaq: TELN), is extending Iridium Satellite's "Network Quality Guarantee" program to its global distribution network of service providers.

 

The offer applies to Telenor service providers and customers using Iridium services and who meet the program qualifications developed by Iridium Satellite. Under the terms of Iridium's recently announced program, Iridium will work through Telenor to credit up to 100 minutes of airtime and three months of free subscription fees, if the Iridium network fails to complete properly initiated voice calls from customers' new Iridium handsets.

 

"We are pleased to have Telenor participate in our Network Quality Guarantee program," said Greg Ewert, executive vice president of Iridium Satellite. "It is only through the strength of our partners' customer service that Iridium is able to truly implement such a powerful program. Telenor is a valued Iridium partner and we appreciate the excellent support the company provides to Iridium customers."

 

"Telenor Satellite Services is committed to offer reliable, high-quality services to its global network of distribution partners and their customers," said Anders Kallerud, executive vice president for Channel Sales for Telenor Satellite Services. "Iridium's Network Quality Guarantee is tangible proof of both Iridium's and Telenor's commitment to this high standard of service."

 

The Iridium Network Quality Guarantee began last February 15 and is valid for new customers using Iridium handheld satellite phones. If a customer is dissatisfied with the quality of Iridium's network service within the first 90 days of service activation, the customer may submit a claim through their participating Telenor Satellite Services provider. Iridium will work with Telenor to ensure issues are not related to user error or improper usage, and, if possible, will provide assistance to re-mediate any problems to the customer's satisfaction. If the claim is deemed valid, Iridium will promptly issue the customer credits through Telenor Satellite Services. Telenor Satellite Services is one of Iridium's largest global providers in total airtime sales.

 

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