|
||
|
AT&T, DirecTV Expands Contract |
||
|
EL SEGUNDO, Calif., Feb. 24/Satnews Daily/ — AT&T has expanded its decade-long relationship with DirecTV, Inc. with a new three-year networking contract valued at more than $69 million.
The agreement will provide DirecTV with the ability to roll out new Internet Protocol (IP)-based technologies, like Voice Over IP (VoIP), in its call center support networks and enterprise networks. DirecTV provides digital multichannel television service to more than 13.9 million customers nationwide.
AT&T said the deal ensures that DirecTV is better able to control costs while gaining the flexibility it needs to continue to support its customer service operations and its entire enterprise.
"In such a competitive industry, it was absolutely critical that our network gives us the ability to react quickly to customer demand and marketplace dynamics," said Robert Pacek, executive vice president and chief information officer, DirecTV, Inc. "AT&T not only provides the critical voice services and features that are the backbone of our Customer Service, but also the data network that supports our entire Enterprise."
DirecTV also has access to an AT&T wide-area networking solution that enables the company to effectively communicate with customers, employees, and business partners.
A key component in that communication channel is the secure AT&T customer portal, AT&T BusinessDirect, which provides operational efficiencies, including around-the-clock, online access to real-time reports on network performance and direct connection to trouble management systems. Use of the portal, allows DirecTV and its business partners to monitor the data network, troubleshoot potential problems and resolve issues quickly and easily.
Recent Stories: BellSouth Reaches 200,000 DirecTV Customer Milestone DirecTV Chooses Tandberg’s MPEG-4 AVC Technology to Expand HD Services |
||
