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StarBand High-Speed Satellite Internet Back in the Fast Lane After Recovery of Intelsat IA-7 Satellite |
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MCLEAN, Va., Dec. 6/Satnews Daily/ ¾ StarBand announced Saturday full recovery from the Intelsat IA-7 satellite anomaly earlier this week with the ability of all StarBand customers to once again surf the Internet.
StarBand utilizes two satellites to provide high-speed Internet access to nearly 35,000 customers across the United States, Canada, the Caribbean and Central America. Over 20,000 StarBand customers lost service this week due to a Sunday morning electrical system failure aboard Intelsat's IA-7 satellite. The satellite was recovered on Thursday afternoon allowing StarBand to restore service to its customers.
"The temporary service interruption aboard IA-7 was extremely unusual; in Intelsat's case, literally a once-in-30-years occurrence," says Glenn Katz, StarBand chief information officer and vice president of Engineering.
Immediately after the service interruption on Sunday, StarBand started the process of re-pointing customers with mission-critical service needs to its other satellite, the company said. StarBand also provided free dial-up Internet access to all customers requiring it. StarBand customers and dealers were updated several times each day via voice messages, e-mail and through the StarBand web sites. Customer losses as a result of the brief service outage have been minimal.
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